Returns / Exchange Policy
As you're going through our returns/exchange process, please keep in mind that every product that you order from us may be subject to slight variations in stone colour, texture, or oxidisation. We believe that these variations add character and charm to our products, making each one a one-of-a-kind masterpiece.
Please follow these steps to register your request:
- Keep your Order ID and contact details (email ID or phone number) handy.
- Email your product ID and unboxing video to thesilvereditbyhimanii@gmail.com.
- Our Support team will review your request within 24-48hrs, and you will receive further communication regarding the pickup of your product and exchange status.
At The Silver Edit, we strive to ensure that every purchase meets your expectations. To promote mindful shopping and ensure a fair experience for all customers, each customer is eligible for up to three returns and/or exchanges during a period of 90 calendar days. Returns or exchanges beyond this limit will be subject to approval on a case-by-case basis. We believe that setting this limit encourages informed and conscious shopping choices, benefiting both our customers and our commitment to sustainability.
Please note that an uncut, full unboxing video is mandatory for missing items claims. Taking a video at the time of unboxing will ensure your right for a refund in case there are some discrepancies with the product quantity of quality. While we strive to give the best experience to all our customers, if you find that you have not received a certain item, please get in touch with our Support team at thesilvereditbyhimanii@gmail.com and we will guide you through the next steps.
Below cases do not qualify as a design defect:
- Minor colour or design variations: Such variations are a part of the handcrafting process and beyond the control of our craftsmen.
- If your product darkens over time: Natural oxidation is a property of silver metal and is caused by varying climatic and storage conditions.